Return & Refund Policy

Order Changes & Cancellations

Orders may be cancelled or modified within 12 hours of placing the order.

After this time, once processing or shipping has begun, we are unable to cancel or make changes to the order.

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

We reserve the right to refuse returns that show signs of wear, damage, or outdoor use.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.

We will offer a replacement or refund at no additional cost to you.

If you ordered the wrong size or changed your mind, you may return the item within 30 days.

Return shipping costs will be the customer’s responsibility.

Once we receive and inspect the item, we will process your exchange or refund.

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.