HELLO CUSTOMER, THIS IS SOOTHING BACK ORDER PROCESSING PROCESS
Order Processing Time: 1-4 days. If you order at the weekend, it will take a bit longer to process
Order Delivery Time:
Free Express Shipping : 5-10 days
Please note that orders can be delays for a variety of reasons :
Shipping address is incomplete/incorrect
Shipping address is not written in English
An item is currently out of stock
Order is pending credit approval and verification
Order is being shipped to remote country
Customs has placed a hold on the order
Note : Currently due to the Coronavirus effect, flights are limited so orders will be slower than usual. Please accept orders that would be delayed, we always update your order via email.
Note on Multipe Packages
In an effort to reduce overall shipping time and processing delays, we begin working on your order as soon as it is placed. Often this means that orders will contain multipe packages shipped as soon as possible, rather than a single packes at a later date. This does not affect the cost of shipping to our customer, and allow us to maintain the order delivery times qouted above.
Additional Assistance:
Should you need assistance of any kind, please reach out to our help via email at support@soothingback.com.au where one of Customer Service Specialist will be ready to assist you as soon as possible.